Return Address

To ensure a smooth return process, customers are requested to follow the guidelines below:

• Returns must be initiated by contacting us via call or WhatsApp with your Order Number and reason for return.
• Customers must share clear images or videos of the product for approval before sending the item back.
• Products should be returned using a reliable courier service. All shipping costs, including forward and return charges, will be borne by the customer.
• The return package must clearly mention the Order Number and registered mobile number.
• Once the product is shipped back, customers are required to share the parcel image along with courier tracking details.

Product Condition for Returns

Returned items must be unused, unopened, in their original packaging, and properly secured to avoid damage during transit.

Return Timeline

• All return requests must be raised within 7 days of delivery. Requests made after this period may not be accepted.
• If the returned parcel is not received, customers may be asked to provide valid courier proof of delivery.
• Once the returned product is received, it will be inspected by our team, and an update will be shared within 72 hours.

Items Not Eligible for Return or Refund

Certain products are not eligible for return or refund due to hygiene, safety, or usage concerns. These include:

• Edible or consumable products
• Customized or made-to-order items
• Items that are sensitive to storage conditions
• Any product explicitly marked as non-returnable on the website

When Exchanges Are Allowed

Exchanges are allowed only under specific conditions:

• The product received is damaged, defective, or incorrect
• The item is unused and in its original packaging

How to Request an Exchange

• Customers must request an exchange within 7 days of delivery.
• Share your Order Number and reason for exchange via WhatsApp or email.
• Once approved, the product must be couriered back to our return address.
• After receiving and inspecting the product, we will issue store credit equivalent to the product value.

Order Cancellation

• Orders can be cancelled within 24 hours of placing the order.
• A 10% cancellation fee will be deducted to cover payment processing and operational costs.
• Orders that have already been shipped or are in transit cannot be cancelled.
• Customized or special-order products are not eligible for cancellation.
• Partial cancellations may be allowed only if they do not violate minimum order requirements.

Order Modification Option

Customers are encouraged to modify orders instead of cancelling. Products, quantities, or sizes can be adjusted before dispatch without additional charges (price differences may apply).

Choose Store Credit Instead of a Refund

Customers may choose to receive store credit instead of a refund.

Benefits of Store Credit

• Full order value credited without deductions
• Can be used for future purchases
• No expiration date

Refund Methods

• Refunds will be processed to the original payment method or via bank transfer, depending on the payment mode used.

Refund Timeline

• Refunds to the original payment method may take 5–7 working days after approval.
• Store credit is processed instantly once approved.

Festival & Sale Period Products

Products purchased during special occasions, seasonal sales, or festival periods may not be eligible for return, cancellation, or refund. This includes items purchased close to major events or promotional campaigns. Such products will be clearly marked on the website where applicable.